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Support

How can we help?

Real support from a real pharmacist team. Whether you need help with the Your Pharmacist app, a course, your subscription, or your account — we're one email away.

Email us

For everything — app issues, billing, cancellations, refunds, account questions, or a note to Dr. Curnutt. Please include your Apple ID email (if it's an app question) so we can help faster.

Email Support

Response time: Within 2 business days, Mon–Fri, US Pacific Time.

Manage your subscription

Your Pharmacist app subscriptions are billed by Apple. You can review, change, or cancel your subscription at any time directly in your Apple ID:

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We can help you find the right form if needed.

Restore purchases

If you upgraded to a new iPhone, reinstalled the app, or your subscription isn't unlocking premium features:

  1. Open the Your Pharmacist app
  2. Go to Settings > Subscription
  3. Tap Restore Purchases

Make sure you're signed in with the same Apple ID that made the original purchase. If it still doesn't restore, email us and we'll help you check with Apple.

Courses & portal login

If you're enrolled in a ProofMode Health course (like ProofMode Reset), sign in at the client portal to access your materials.

Common questions

The Your Pharmacist app isn't opening or is crashing

First, make sure your iPhone is running the latest version of iOS and that you're on the latest version of the app in the App Store. Force-quit the app (swipe up from the bottom, then swipe the app card away) and reopen. If it keeps crashing, email us with your iPhone model, iOS version, and app version — we'll investigate immediately.

I was charged and don't see my premium features

Tap Restore Purchases in the app settings first. If nothing changes within a minute, sign out of and back into your Apple ID in Settings > [your name]. If premium features still aren't unlocked, email us the date and amount of the charge and we'll help you get it sorted with Apple.

I want to cancel my subscription

Because Apple handles subscription billing for the app, cancellations happen inside your Apple ID:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top, then tap Subscriptions
  3. Select Your Pharmacist
  4. Tap Cancel Subscription

You'll keep access until the end of the current billing period. Auto-renewal will stop.

I want a refund

Refunds for App Store purchases are issued by Apple, not by ProofMode Health. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Your Pharmacist purchase, and request a refund. Apple typically responds within 48 hours. Email us if you'd like help wording your request.

I want to delete my data or my account

You can erase all app data directly inside the Your Pharmacist app: Settings > Erase All App Data. Deleting the app from your iPhone also removes all on-device data. If you created an optional ProofMode Health account, email us from that account and we'll delete it and any associated records, generally within 30 days.

I have a medication safety question

The Your Pharmacist app and our courses are educational tools — they're not a substitute for personalized medical advice. For anything urgent or clinical, please contact your prescriber or pharmacist. For general questions about how the app works or how to interpret an alert, email support@proofmodehealth.com.

How is my data protected?

Your medication information stays on your device by default. We do not sell your data or share it with advertisers. Full details are in our Privacy Policy.

Legal & policies

Contact information

Last updated: September 7, 2026  |  PocIv, LLC (DBA ProofMode Health)